Covid-safe conditions & ticket refund policy

Covid-safe conditions & ticket refund policy

We’ll be working hard behind the scenes to ensure that this year’s modified format will be successful and safe for audiences, performers and volunteers.

Our Covid-safe checklist has been registered with Victorian government.

Please carefully read the following information and ensure you comply with this during the festival events.

  • Please follow the instructions from the Covid Marshalls at the event
  • Please social distance when waiting to enter the venue and when exiting
  • ALL MEMBERS of your group will need to book in with the QR codes at the venue – our volunteers will assist with this outside the venue
  • Ensure you have provided names of all members of your group when purchasing your tickets online
  • Hand sanitiser will be provided at the entrance of venues
  • Masks are compulsory indoors and outside. If this changes before the event, we will update this information.
  • Marshalls will direct audiences in and out of the venue
  • Audiences must stay in their seats during the performance
  • Exit the venue in an orderly fashion, rear seats exiting first, to avoid any congestion
  • Ticket refunds: In the case of an event being moved to another date (or cancelled) due to restrictions, and you are unable to attend that alternative date, you can swap tickets for another event, request a refund, convert it to a tax-deductible donation or keep a credit for the festival in 2022. Please note the booking fee will not be refunded.
  • If you become sick before any event, have been to any of the exposure sites, or have been asked to quarantine, please contact the Box Office on 0433 646 851 or woodendwinterarts@gmail.com to arrange a refund or transfer to a future event.

Thank you for helping us stay compliant and safe during gatherings this year.